Hotel PMS API Integration: Connecting AI Voice Agents to Opera, Mews, Cloudbeds
Every hotel runs on a PMS — Opera, Mews, Cloudbeds, ASI, RoomRaccoon. Here's how CallSphere's AI voice agents integrate with each via REST and GraphQL APIs.
TL;DR
CallSphere integrates with every major hotel PMS via REST/GraphQL APIs — Opera, Mews, Cloudbeds, ASI PMS, RoomRaccoon, Hotelogix, eZee Absolute, Maestro. Here's how each integration works.
Why PMS Integration Matters
AI voice agents are only useful if they can actually read and write the PMS. An agent that can "talk" but can't book reservations is just a chatbot.
CallSphere's agents have deep integration with each supported PMS:
- Read: room types, rates, inventory, guest profiles, reservations, folios
- Write: create reservation, update folio, post payment, update room status
Opera (Oracle Hospitality)
Opera is the default PMS for Marriott, Hilton, Hyatt, and most chain properties. CallSphere integrates via Opera Cloud REST API or on-prem Opera via OHIP bridge.
Supported operations:
- Reservation create/update/cancel
- Folio post/adjustment
- Room status update
- Guest profile read/update
- Rate plan query
Mews
Mews is cloud-native with a strong REST API. Integration is fastest — 1–3 days for full setup.
Cloudbeds
Cloudbeds offers a comprehensive REST API. CallSphere supports full reservation, folio, and channel manager integration.
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ASI PMS (Anand Systems)
ASI exposes REST endpoints for reservations, folios, guest profiles, and room status. CallSphere has a pre-built connector.
RoomRaccoon, Hotelogix, eZee Absolute
All three have native REST APIs and pre-built CallSphere connectors. Deployment: 2–5 days.
Maestro
Older Maestro deployments use SOAP. CallSphere provides a SOAP bridge. Deployment: 5–10 days.
Custom PMS Integrations
For proprietary PMS platforms, custom integration takes 10–30 engineering days.
FAQ
Q: Does it work with my PMS? A: Pre-built connectors for 8+ PMS platforms. Custom available for others.
Q: What about data residency? A: EU, UK, US, APAC data residency on Growth+ plans.
Q: Is the integration bi-directional? A: Yes. Read + write.
Related: Hotel CIO playbook | Hotel industry
#HotelPMS #APIIntegration #CallSphere
Written by
CallSphere Team
Expert insights on AI voice agents and customer communication automation.
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