AI Voice Agent for IT Support & Managed Service Providers
Deflect Tier-1 tickets, auto-create categorized tickets, and provide instant status updates -- without human intervention. Let your engineers focus on complex issues that actually need them.
Challenges IT Support & MSPs businesses face today
Tier-1 Ticket Overload
Your engineers spend 40-60% of their time on password resets, connectivity checks, and basic troubleshooting that doesn't require their expertise.
Slow Response Times
SLA breaches happen when tickets pile up. Customers expect instant responses but your team is buried in low-priority requests.
After-Hours Support Gaps
Critical infrastructure issues don't wait for business hours. On-call rotations burn out engineers and still leave gaps in coverage.
Inconsistent Ticket Quality
Manual ticket creation leads to missing information, wrong categorization, and duplicate tickets that waste engineering time.
How CallSphere AI agents solve it
Automated Ticket Triage
AI agents categorize, prioritize, and route tickets to the right team instantly. Critical issues get immediate escalation.
Self-Service Resolution
Handle password resets, connectivity diagnostics, VPN setup, and common troubleshooting steps automatically via voice or chat.
24/7 First Response
Every call and message gets an instant response. SLA clocks start with context already gathered, not with a voicemail.
Smart Escalation
When human expertise is needed, AI hands off with full context: issue description, steps already tried, and relevant system info.
faster Tier-1 ticket resolution
MSPs and IT departments using CallSphere AI agents resolve Tier-1 tickets dramatically faster through automated triage, self-service, and intelligent escalation.
Built for IT Support & MSPs
Purpose-built AI capabilities for your industry workflows.
Integrations
Connects to the tools your team already uses.
Stop Wasting Engineers on Password Resets
See how CallSphere AI agents handle Tier-1 tickets, automate triage, and give your engineers time back for complex work.