Large Language Models for Voice Agents: Choosing the Right LLM

Why LLM Selection Matters for Voice Agents

The Large Language Model (LLM) at the core of an AI voice agent determines its conversational quality, response speed, and operational cost. Choosing the wrong LLM leads to slow responses, high costs, or poor conversation quality.

Unlike chatbots where users tolerate 2-3 second response times, voice agents must respond in under 500ms to feel natural. This constraint dramatically narrows the field of suitable LLMs.

Key Selection Criteria

1. Latency (Time to First Token): Must be under 300ms for voice applications. Larger models like GPT-4 Turbo may be too slow for real-time voice.

2. Output Quality: The model must generate natural, contextually appropriate responses that sound good when spoken aloud.

3. Function Calling: Voice agents need to take actions (book appointments, check status, process payments). The LLM must reliably generate structured function calls.

4. Cost per Token: At scale, LLM costs per conversation matter. A 3-minute call might use 2,000-4,000 tokens.

5. Context Window: Long conversations require models that maintain context across many turns without degradation.

Multi-Model Architecture

The most effective voice agent systems use multiple models:

• Fast, small model for simple responses (greetings, confirmations, routing)
• Capable, larger model for complex reasoning (qualification, troubleshooting, negotiation)
• Specialized models for specific tasks (entity extraction, sentiment analysis)

CallSphere uses this multi-model approach, automatically selecting the optimal model for each conversation turn to balance speed, quality, and cost.

Latency Optimization Techniques

1. Speculative generation: Start generating a response before the caller finishes speaking
2. Streaming output: Send tokens to TTS as they are generated, don't wait for complete response
3. Prompt caching: Cache system prompts and conversation history to reduce per-turn latency
4. Edge inference: Run smaller models at the edge for common interactions

Cost at Scale

At 10,000 calls per month averaging 3 minutes each, LLM costs can range from $200/mo (optimized multi-model) to $3,000/mo (single large model). CallSphere's architecture keeps per-call AI costs under $0.05 through intelligent model routing.

FAQ

Does CallSphere use GPT-4 or Claude?

CallSphere uses a multi-model architecture that selects the best model for each conversation turn. This approach delivers better latency and lower costs than relying on a single large model.

Can I fine-tune the AI for my business?

Yes. CallSphere agents are configured with your business rules and trained on your specific workflows during onboarding. No machine learning expertise required on your end.