Browse older CallSphere articles on AI voice agents, contact center automation, and conversational AI.
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How to structure AI agents as microservices with proper service boundaries, gRPC communication, circuit breakers, health checks, and service mesh integration.
Learn how ServiceNow's Now Assist and AI agents automate IT service management, HR service delivery, and customer service workflows with enterprise-grade reliability.
Practical strategies for reducing LLM token costs in agentic systems including compact prompts, tool result summarization, selective context, and model tiering approaches.
How IQVIA built and deployed 150+ AI agents for clinical trial site selection, regulatory compliance, and drug discovery — with enterprise architecture lessons.
Step-by-step guide to building a forex broker call center — from licensing and staffing to VoIP infrastructure, CRM integration, and compliance frameworks.
Deep dive into NVIDIA OpenShell's policy-based security model for autonomous AI agents — network guardrails, filesystem isolation, privacy controls, and production deployment patterns.
Deep dive into Claude Sonnet 4.6 for coding and agentic tasks — $3/$15 pricing, 64K output tokens, benchmark results, and when to choose Sonnet over Opus for production agents.
Complete tutorial on the OpenAI Agents SDK covering agent creation, tool definitions, handoff patterns between specialist agents, and input/output guardrails for safe AI systems.
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