After-Hours Escalation System
AI emergency detection and multi-channel escalation for property management companies.
Overview
Monitors email (IMAP) and Dialpad calls during 12AM-7AM EST. AI classifies emergencies and escalates via phone calls + SMS until acknowledged.
Agent Architecture
7-Agent Emergency Response Pipeline
Multi-stage pipeline: intake (email/phone) → analysis → scoring → escalation → monitoring → acknowledgment.
EmailTriageAgent
Monitor IMAP inbox, classify urgency
Model: gpt-5.2
DialpadAgent
Process incoming Dialpad webhooks
Model: gpt-5.2
VoicemailAnalyzer
Transcribe and analyze voicemails
Model: gpt-5.2
VoiceAgent
Generate TTS escalation scripts
Model: gpt-5.2
SmsAgent
Send SMS alerts to on-call staff
Model: gpt-5.2
AckMonitorAgent
Monitor for acknowledgments, stop/advance
Model: gpt-5.2
HeadAgent
Orchestrate full escalation flow
Model: gpt-5.2
Function-Calling Tools
10 tools available to the AI agents
Key Features
Emergency Detection
AI scores incoming emails and calls for emergency severity (score >= 0.6 triggers escalation).
Escalation Ladders
Configurable escalation chains: Primary → Secondary → 6 fallback contacts with 120s timeout per level.
Multi-Channel Alerts
Simultaneous phone call + SMS to each contact. Escalates until someone acknowledges.
Email Monitoring
IMAP integration monitors inbox during after-hours. AI reads and classifies every email.
Dialpad Integration
Webhook integration processes incoming Dialpad calls and voicemails automatically.
Acknowledgment Tracking
ACK system stops escalation immediately when a staff member responds. Full audit trail.
Tech Stack
Analytics & Reporting
Daily emergency metrics, escalation success rates, average response times, false positive tracking, and staff ACK performance.
Security & Compliance
Deploy After-Hours Escalation System for Your Business
Go live in 3-5 days. No code required. Talk to our team to see how After-Hours Escalation System can transform your operations.