AI Customer Support That Resolves, Not Just Responds
Go beyond scripted IVRs. CallSphere's AI agent actually resolves customer issues — answering FAQs, creating tickets, providing real-time status updates, and seamlessly escalating complex cases to human agents.
60%
Support cost reduction
< 10s
Average response time
85%
First-call resolution
4.8/5
Customer satisfaction
How It Works
Three simple steps to automate your customer support.
Customer describes their issue
The AI agent listens to the customer's problem in natural language, classifies the intent, and pulls up relevant account information and knowledge base articles.
Issue resolved or ticket created
For common issues, the agent resolves them on the spot. For complex cases, it creates a detailed support ticket with full context and routes it to the right team.
Follow-up & escalation
Customers receive status updates proactively. If the issue requires human intervention, the agent transfers with full context so the customer never repeats themselves.
Why Choose CallSphere for Customer Support
60% cost reduction
Resolve the majority of support requests automatically, freeing human agents for high-value interactions.
Instant resolution for FAQs
Common questions about hours, policies, account info, and troubleshooting are answered immediately — no queue.
Smart ticket creation
When a ticket is needed, the AI captures all relevant details, categorizes the issue, and assigns priority automatically.
Seamless human escalation
Complex issues are transferred to human agents with full conversation context — no cold transfers, no repeated explanations.
Real-time status updates
Customers can check ticket status, order tracking, and service updates through a quick call or chat.
Sentiment detection
The AI detects frustrated or upset customers and prioritizes escalation to prevent churn.
Industries Using This Solution
Customer Support is trusted by businesses across these industries.
Everything You Need
A complete feature set for enterprise-grade customer support.
Deliver world-class support at a fraction of the cost
See how CallSphere's AI support agent resolves issues faster, creates better tickets, and keeps customers happy — all without growing your team.