Instant Order Tracking via Voice & Chat
Customers call or chat to ask 'Where is my order?' and get instant answers. Real-time tracking data, delivery estimates, and proactive exception handling — all automated.
80%
WISMO reduction
< 5s
Response time
24/7
Availability
4.9/5
Customer rating
How It Works
Three simple steps to automate your order tracking.
Customer asks about order
The customer calls or starts a chat and provides their order number, email address, or phone number. The AI agent verifies their identity and locates the order in your system within seconds.
Status pulled in real time
The agent queries your OMS, WMS, or carrier APIs to fetch the latest tracking data. It translates raw logistics data into a clear, customer-friendly update including current location and next steps.
Update delivered
The customer receives a clear ETA, current shipment location, and any required actions. If there's an exception — delay, missed delivery, damage — the agent proactively offers solutions like redelivery scheduling or a refund.
Why Choose CallSphere for Order Tracking
Eliminate WISMO ticket volume
'Where is my order?' is the number one support request for e-commerce brands. Automating it instantly removes up to 80% of inbound support volume.
Instant customer answers
No more waiting on hold or navigating self-service portals. Customers get a clear, accurate status update in under five seconds, any time of day.
Proactive exception alerts
When a shipment is delayed or a delivery fails, the AI agent can proactively reach out to the customer before they even call — reducing frustration and building trust.
Reduced support costs
By deflecting the most common and repetitive inquiry, your human support team can focus on complex issues that truly require personal attention.
Higher customer satisfaction
Customers rate instant, accurate tracking updates highly. Brands using automated WISMO see measurable improvements in NPS and repeat purchase rates.
Industries Using This Solution
Order Tracking is trusted by businesses across these industries.
Everything You Need
A complete feature set for enterprise-grade order tracking.
Stop drowning in 'Where is my order?' calls
CallSphere's AI order tracking agent handles WISMO calls instantly. See how it reduces your support volume by 80%.