CallSphere + Twilio
Twilio is the telephony backbone that powers CallSphere voice agents. Route inbound and outbound calls, send SMS confirmations, and deliver crystal-clear audio quality -- all through a battle-tested global infrastructure trusted by millions of businesses.
What the Twilio integration enables
Inbound & Outbound Calls
AI agents answer inbound calls instantly and make outbound calls for confirmations, reminders, and follow-ups on your behalf.
SMS Messaging
Send appointment confirmations, order updates, and follow-up messages automatically via SMS after every voice interaction.
Intelligent Call Routing
Route calls to the right AI agent or human team member based on caller intent, language, time of day, or business rules.
Real-Time Transcription
Every call is transcribed in real time for compliance, training, and analytics. Searchable transcripts available instantly.
Global Phone Numbers
Provision local, toll-free, or international numbers in 100+ countries so customers always reach you on a familiar number.
Call Recording & Analytics
Record calls for quality assurance and compliance. Built-in analytics track call volume, duration, and resolution rates.
How to connect Twilio
Get up and running in four simple steps. Most teams go live in under 30 minutes.
Connect Your Twilio Account
Enter your Twilio Account SID and Auth Token in the CallSphere dashboard. We handle the rest.
Provision Phone Numbers
Select or port your business phone numbers. CallSphere automatically configures webhooks and routing.
Configure Agent Behavior
Define how your AI agent answers calls -- greeting scripts, transfer rules, and escalation paths.
Go Live
Test with a live call, then flip the switch. Your AI agent starts handling calls within minutes.
Why teams choose this integration
99.95% Uptime SLA
Twilio's globally distributed infrastructure ensures your AI agents are always reachable, even during traffic spikes.
Sub-Second Latency
Calls connect in milliseconds. Customers hear a natural greeting, not awkward silence or hold music.
Carrier-Grade Security
TLS encryption, SRTP for voice, and SOC 2 compliance keep every conversation secure and private.
Explore more integrations
CallSphere connects to the tools your team already uses.
Ready to connect Twilio?
See how CallSphere AI agents integrate with Twilio to automate your workflows. Live demo available -- no signup required.